Our Expertise & Capabilities

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Collaborative Workshops
Designing and facilitating stakeholder workshops to define a common view. Our workshops involve a mix of presentation, inspiration and active participation for the purpose of aligning stakeholders, building ownership and making decisions.
  • Stakeholder Alignment
  • Co-creation Sessions
  • Idea Generation
  • Facilitated Decision Making
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Value Chain Understanding
Designing in context interviews with the right stakeholders. We design discussion guides and tangible tools to drive the appropriate conversations and to help our interviewees articulate what they truly mean. Whether it’s with 6 people or dozens of people, we know how to extract meaningful insights.
  • Contextual Interviews
  • Respondent Shadowing
  • User Observation
  • Video Diaries
  • Stakeholder Workshops
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Opportunity Mapping
Synthesising knowledge into visual & actionable opportunities. Our insights won’t get stuck on a shelf. We transform research data into meaningful visualised constructs that together we can use to drive concept development.
  • Analysis
  • Pattern Recognition
  • Customer Journeys
  • Service Blueprints
  • System Diagrams
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Scenario Development
Visualising ideas early to help the right choices emerge. Products and services don’t exist in isolation. Our scenarios help to give early stage ideas a meaningful context and multiple levels from which to evaluate their potential - from user experience to desirability and feasibility to market potential.
  • Concept Sketching
  • Idea Generation
  • Prioritisation & Filtering
  • Concept Scripting
  • Visualisation & Communication
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Video Storytelling
Selling-in ideas through concise & inspiring videos. We bring clarity to the development process by visualising concepts to inspire stakeholders and deliver the same concise message, no matter who is telling the story.
  • Storyboarding
  • Scriptwriting
  • Planning
  • Production
  • Editing & Motion
  • Graphics
  • Art Direction
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Physical Prototyping
Experiencing ideas early by hacking functionality, look and feel. Whether it’s in the early, middle or late stages of development, we build tangible artefacts that demonstrate the critical touch-points in a user experience.
  • Programming
  • Component
  • Sourcing
  • Surface Modelling
  • 3D Printing
  • Visual Design
  • Prototype Architectures & Assembly
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Digital Prototyping
Experiencing ideas early by hacking functionality, look and feel. Whether it’s in the early, middle or late stages of development, we build simulated digital experiences that demonstrate the critical touch-points in a user experience.
  • System Architectures
  • Wireframes
  • Visual Design & Iconography
  • Coding
  • Animations
  • UI Design
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Validation
Frequently capturing feedback from the right stakeholders. We look to the ecosystem of stakeholders to help us establish the validity of our concepts along the way - from user experience to market viability.
  • User Testing
  • Stakeholder Workshops
  • One-on-one Interviews
  • Experience Prototypes